Privacy Policy

Last updated: 27 October 2026

PlayPulse (“we”, “us”, “our”) operates the playpulse.io website and platform. This policy explains how we collect, use, and protect your information.

Information We Collect

Account information: When you create an account, we collect your name, email address, and optional profile details.

Usage data: We collect information about how you use PlayPulse, including events you create, matches recorded, and features you access. This helps us improve the platform.

Device and browser data: We automatically collect technical information such as browser type, operating system, and IP address for security and analytics purposes.

How We Use Your Information

We use your information to:

  • Provide and maintain the PlayPulse platform
  • Process tournament registrations and match results
  • Calculate and update player ratings
  • Send important service notifications
  • Improve our features and user experience
  • Respond to support requests

We do not sell your personal information to third parties.

Health and Fitness Data

The PlayPulse mobile app can connect to Apple Health on iOS and Health Connect on Android to import workouts you have already recorded on your phone or watch. The connection is optional and off by default; PlayPulse works without it.

What we read. With your permission, PlayPulse reads workouts (the sport, start time, duration and the totals the platform attaches to them), heart rate recorded during those sessions, active energy burned, resting heart rate, heart rate variability, and, where the platform makes it available, VO₂ max. You can approve some of these and decline others; the app continues to work with whatever you allow.

We never write. PlayPulse only reads from Apple Health and Health Connect. It never writes, changes or deletes anything held there.

How we use it. Imported sessions appear in your PlayPulse training history, are matched to bookings and matches you played, and are used to calculate session summaries and long-term training trends shown only to you. Health and fitness data is never used for advertising or marketing, is never sold, and is never transferred to data brokers, insurers, employers or any other third party for their own purposes.

Where it is stored. Imported sessions are stored in your PlayPulse account alongside your other activity, on the infrastructure described under Data Storage and Security. Data read from Health Connect is not sent anywhere other than your own PlayPulse account.

Turning it off. You can revoke PlayPulse’s access at any time in Apple Health (Settings → Health → Data Access & Devices) or Health Connect (Settings → Security & privacy → Health Connect → App permissions). Revoking stops all further imports immediately. Sessions already imported remain in your account until you delete them or your account, as described under Your Rights.

Not a medical device. PlayPulse is a training and club-management product. Nothing it shows is medical advice, diagnosis or treatment.

Data Storage and Security

Your data is stored securely using industry-standard encryption. We use Supabase for database hosting and Vercel for application hosting, both of which maintain SOC 2 compliance.

Third-Party Services

PlayPulse uses the following third-party services:

  • Supabase for authentication and data storage
  • Vercel for application hosting
  • PostHog for product analytics
  • AWS CloudFront for content delivery

Each service has its own privacy policy governing how it handles data.

Your Rights

You have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion of your account and associated data
  • Ask us for a copy of your data

To exercise these rights, contact us at info@playpulse.io.

Deleting Your Account

You can delete your PlayPulse account yourself, from Settings in the mobile app or at https://app.playpulse.io/en-AU/account/delete while signed in.

What is deleted. Your sign-in, your saved cards, your app settings and links, and any health and fitness data you imported. Automatic membership renewals paid with your cards stop.

What is kept. Your club or federation keeps your competition record (results, ratings and membership). It is theirs to keep and to remove, so to have it removed, contact them. Payment records are kept for as long as the law requires us to keep them.

Apple users. If you signed in with Apple, you can also remove PlayPulse in your Apple ID settings (Settings → your name → Sign in with Apple → PlayPulse → Stop Using Sign in with Apple).

Cookies

PlayPulse uses essential cookies for authentication and session management. We use analytics cookies to understand how the platform is used. You can control cookie settings in your browser.

Children’s Privacy

PlayPulse is not directed at children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

Changes to This Policy

We may update this privacy policy from time to time. We will notify registered users of significant changes via email.

Contact

For privacy-related questions, contact us at info@playpulse.io.