Event Emails Guide - PlayMetric

Step 1 Set the reusable template

On the Emails tab, click Edit template. Configure the header, footer, and reply-to address. There is one template per event; all campaigns for that event use it.

Step 2 Campaign list

From the Emails tab you can create a new campaign, duplicate an existing one, or delete a campaign. Each campaign has a name, subject, status, and audience count.

Step 3 Create campaign and content

Create a campaign and fill in the internal name, subject line, and body (rich text). Save the campaign before moving to audience and schedule.

Step 4 Preview and test send

Use the Preview toggle to see how the email looks on desktop or mobile. Enter an email address and click Send to send a test email before sending to the full audience.

Step 5 Audience

In the Audience tab, add segments (e.g. tournament participants by division, or individuals). Check the recipient count to confirm who will receive the campaign.

Step 6 Schedule or send now

In the Schedule tab, set a date and time for sending, or click Send now to send immediately (after confirming).

Step 7 After sending: stats

Once a campaign has been sent, open it and go to Analytics. You can see totals (sent, delivered, clicked, bounced, failed) and a filterable list of recipients with their status.

• Template → Edit template (header, footer, reply-to)
• Campaign → Create, then content → preview/test → audience → schedule
• Stats → Open campaign → Analytics

Q: No recipients / audience count is zero?

A: Check the Audience tab. Add at least one segment (e.g. tournament participants and select divisions). Save and refresh the count.

Q: Test email not received?

A: Check spam/junk. Ensure the template reply-to is valid. Try another email address.

Q: Stats not updating?

A: Delivery and open/click stats depend on the email provider and webhooks. Allow a short delay after send.

You're all set

You can now use event emails for announcements and reminders. For more help, contact your administrator or support.